Congruence Between JCAHO Suggested Actions and
Current Work Doctor® Services

Institutionalize the New Code/Policy

Specialty Education for Professionals

Work Doctor® advanced training for professionals who play a special role in the prevention and correction of Workplace Bullying that supplements all-hands introductory education. Specialty groups include:

• Physician Department Leaders, Medical Staff Administrators
• Nursing Supervisors, Mentors, Administrators
• Non-Physician Managers, Supervisors, Administrators
• Human Resources and Anti-Discrimination Officers
• Safety and Organizational Health Officers

The curriculum addresses the origin of workplace bullying, inculcating the responsibility for managers to counsel and constrain peers, and the methods of conflict resolution.


Training

All employees need to be familiarized with the new Policy and the implementation procedures. The ideal education session could be completed in 60 min. The Client has three options:

➀ Work Doctor consultants may deliver live training for as many sessions as required. In any given 8 hour day (9 am to 5 pm), two shifts of workers may be trained. Consultants also may be scheduled to cover graveyard shift workers. Within an 8 hour time frame, each consultant can deliver up to five (5) one hour presentations. When presenters must change locations, the maximum number of possible presentations will necessarily be reduced. Depending on the number of Work Doctor consultants required (four is the current maximum) to deliver concurrent presentations, many employees can be introduced to the new Policy in a compressed time period.

➁ Work Doctor consultants deliver an initial session. It is videotaped and a DVD professionally produced by Work Doctor editors. The video then can be played at convenient times for groups working 24/7 shifts or for groups who have to interrupt presentations because of unpredictable patient care demands.

➂ For larger organizations, Work Doctor consultants train internal education professionals to deliver the education session. Train-the-Trainers.

Train-the-Trainers

The Client will designate a group of internal educators to conduct the subsequent introduction of the new Policy and enforcement procedures to all employees across disciplines. Selection criteria for membership in that group may include, but not be limited to,:(a) representatives from several organizational levels and operational divisions or units, (b) physicians and non-physician staff (c) employees with schedules that allow time to deliver training and managers who will approve of that use of time away, and (d) people with some experience teaching or training others.

Work Doctor will then Train and Certify members of that group. That team effectively become the Client's internal experts in workplace bullying and the Policy. In addition to being trainers, they will become recognized as the informal internal resource people for employees questions about bullying and the Policy in particular.

In some organizations, the Trainers will serve double duty as the pool of trained Fact Finders.

The time required for Trainer Certification depends on the size of the designated group (1-5 trainers takes 3 days; 6-10 takes 4 days; 11-20 takes 5 days). The fee includes training & coaching, presentation materials, The Bully At Work book for trainers, DVD film clips, and CD-ROM. The Client must use only Certified trainers and subscribe to a renewable licensing agreement with a fee based on number of employees.

Trainer Certification is an immersion in the phenomenon of Workplace Bullying. The agenda for the interactive training:

Day 1 - The Phenomenon In-Depth

• etiology of workplace bullying as an international and domestic social movement
• commonalities among definitions by researchers, lawmakers, employers
• differentiation of bullying from similar phenomena - grounds-based harassment, incivility, rudeness, physical violence
• review of key epidemiological, occupational health, psychological & management research (anthology of select articles and how to interpret the scientific literature)
• public policy approaches to bullying -- applicable laws & regulatory reform
• why bullying occurs in organizations -- and this one in particular
• profiles of perpetrators and explanations for the disruptive behavior
• profiles of targeted individuals - how they present themselves and their experiences
• impact on targeted individuals -- personal health, social relations, economic harm
• the role, and experienced impact, of witnessing co-workers
• organizations' responses to reported bullying - appropriate and inappropriate approaches - why there was so little intervention before the Policy
• costs of bullying to the organization and resistance to ending bullying in the organization
• origin, and features, of the new Policy -- the JCAHO rationale & the science
• necessity of fair, credible Policy enforcement

Day 2 - Understanding The Introductory Presentation

• the model 60 min. presentation delivered by the Work Doctor consultants (possibly videotaped)
• deconstruction of the presentation and slide show - rationale for every aspect of the presentation discussed
• customization of the slide show for the Client organization
• team members overcome personal knowledge gaps via Questions & Answers with the Work Doctor team
• team members prepare and rehearse segments of the presentation
• team members offer coaching advice to peer presenters
• Consultants query team members that typically are asked by inquiring employees about bullying and the new Policy

Between Days 2 and 3, team members prepare to deliver the full presentation

Days 3 or more - Critiqued Presentations

• each team member delivers the introductory education presentation

The size of the group determines the number of days of critiqued presentations, one day minimum.

Work Doctor consultants reserve the right to reject Certification of individuals deemed inappropriate to represent to the Client organization the phenomenon of Intimidating and Disruptive Behaviors (Workplace Bullying) and the specific correction and prevention procedures adopted by the Ciient.

DELIVERABLES -- At the conclusion of Trainer Certification, Participants will be able to:

• define and describe Workplace Bullying to any inquiring employee
• explain the reason for, and details of, the new Policy
• explain how the Policy will be enforced
• deliver a 60-75 min. presentation introducing both the phenomenon and the new Policy with accompanying enforcement procedures and be able to answer audience questions about the phenomenon and the Policy